Refund Policy

RETURNS/REFUNDS

Automatic Fire Alarm Association (AFAA) does not issue refunds for membership dues, webinar certificates or recordings, on-demand training purchases, advertisements, or apparel. Any exceptions to this policy require prior approval from AFAA staff.

AFAA Training Refund/Cancellation Policy

Any online training registration transaction that requires a refund will incur a $35 processing fee. If you need to cancel your online training registration, please do so 48 hours prior to the start of the training. Less than 48 hours may result in no refund being issued OR you may incur a refund processing fee.

AFAA Attendee Substitution Policy

Substitutions may be permitted if ample time has been given to make the substitution. Additional fees may apply based on the individual’s membership status.

AFAA Events Refund/Cancellation Policy

Annual Fire Expo Cancellation Policy: 30 days until event start – No cost. Less than 30 days – 75% refund. 10 Days or less – 50% refund. All refunds will incur a $35 processing fee.

Annual Breakfast Cancellation Policy: Before June 1 – No cost. After June 1 – 50% refund. All refunds will incur a $35 processing fee.

Refund Fee

Any transaction that results in a refund will incur a $35 processing fee.